VP Spotlight

Alan Keling is the vice president of customer service at Drake Software. He oversees more than 200 dedicated support personnel and has been with Drake for six years.

Alan is a 1984 graduate of the Control Data Institute in Atlanta, Georgia, where he earned a degree in computer engineering. After spending 17 years in customer service with Digital Equipment Corporation, he made the move to Drake Software.

Alan and his wife of 17 years, Julie, have two daughters: Sarah Anne, 16, and Alison Brooke, 9.

Alan enjoys spending his free time in mountain streams fishing for rainbow or brook trout, though he always seems to catch a rhododendron bush instead. He finds this sport both relaxing and challenging. Alan also enjoys playing basketball with his daughters.

When asked about his experiences at Drake Software, Alan states, “I love helping our clients with the software during tax season. We have the best customers of anywhere I’ve ever worked. There’s something new each day.” He adds, “I also really enjoy helping our support staff develop and achieve success.”

Alan finds his inspiration from a comment made by basketball coach John Wooden, “The will to win is nothing without the will to prepare to win.”

Those who work closest with Alan find him a joy to be around. He is known for his great sense of humor and easy-going attitude. According to Allie Justice, a customer service division manager, “Alan is a man of vision. He listens to the needs of our customers and finds a way for us to deliver.” She adds, “He is an exemplary leader, a listener, and a mentor. He gives us a sense of accomplishment and a feeling of importance in the job we do.”

From April 2006

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